Refund Policy

Last updated: April 8, 2026

This Refund Policy applies to all paid subscriptions for the Knowster service at knowster.chat. We want you to be satisfied with your purchase. If you are not, we offer refunds under the conditions described below.

1. Free Tier

Knowster offers a free plan with no credit card required. We encourage all users to start with the free plan to evaluate the service before upgrading to a paid subscription. The free plan includes up to 1 site, 50 chats per month, and 10 leads per month.

2. Refund Window

If you are not satisfied with a paid plan, you may request a full refund within 14 days of your initial purchase or most recent renewal.

Important: Refund requests must be submitted within 14 days of the charge date. Requests made after this window will be reviewed on a case-by-case basis but are not guaranteed.

3. Eligibility

To be eligible for a refund, the following conditions must be met:

The request is made within 14 days of the charge
Your account has not been terminated for violating our Terms of Service
You have not previously received a refund for the same subscription period

4. How to Request a Refund

To request a refund, contact us by email:

Email: support@knowster.chat

Please include your account email address and the reason for your request. We aim to respond to all refund requests within 2 business days.

5. Processing

Approved refunds will be processed to the original payment method within 5 to 10 business days, depending on your bank or payment provider. You will receive an email confirmation once the refund has been issued.

Upon refund, your account will be downgraded to the free plan at the end of the current billing period.

6. Exceptions

Refunds may not be available in the following cases:

Accounts terminated for abuse or violation of Terms of Service
Requests made more than 14 days after the charge
Partial-month refunds for mid-cycle cancellations (your access continues until the end of the paid period)

Note: If you experience a technical issue that prevents you from using the service, please contact us at support@knowster.chat. We will work to resolve the issue or issue a refund regardless of the refund window.

7. Plan Downgrades

You may downgrade your plan at any time from the dashboard. When you downgrade:

You retain access to paid features until the end of the current billing period
No partial refund is issued for the remaining days
Your account switches to the new plan at the next billing cycle

8. Contact

If you have questions about this Refund Policy, please contact us:

Email: support@knowster.chat
Website: knowster.chat