Security and data privacy

Straight answers about how Knowster handles your data.

Your content stays your content

Knowster builds a private knowledge base from the website and documents you provide. Your chatbot answers from that knowledge base and nothing else. Your content is not used to train shared or public AI models.

Encryption in transit

The dashboard, the widget, and every API call are served over HTTPS/TLS. Traffic between a visitor's browser and Knowster is encrypted.

You are in control

• Delete any time. Remove a document, a site, or your whole account, and the underlying content is removed from the knowledge base.
• Connected sources are revocable. Disconnecting a synced source (for example Google Drive) purges the documents it synced.
• Per-site isolation. Each site's knowledge base is separate; one site never answers from another's content.

Privacy

For full details on what we collect and how we use it, see our Privacy Policy and Terms of Service.

Questions about security?

Email support@knowster.chat and we will answer directly.

Frequently asked questions

Does Knowster use my content to train AI models?

No. Your content builds a private knowledge base that only your chatbot answers from. It is not used to train shared or public AI models.

Is my data encrypted?

Yes. The dashboard, the widget, and every API call are served over HTTPS/TLS, so traffic between a visitor's browser and Knowster is encrypted.

Can I delete my data?

Yes, at any time. Remove a document, a site, or your whole account and the underlying content is removed from the knowledge base. Disconnecting a synced source purges the documents it synced.

Can one site's chatbot answer from another site's content?

No. Each site's knowledge base is isolated, so one site never answers from another site's content.

Where does the chatbot get its answers?

Only from the content you provide. Knowster answers from your private knowledge base and nothing else.