An AI chatbot for your online store
Answer product, shipping, and returns questions the moment a shopper asks - and turn browsers into leads.
Shoppers with an unanswered question leave. Knowster trains on your product pages, shipping and returns policies, and FAQs, then answers instantly so buyers keep moving toward checkout instead of bouncing.
Add it to your store free →What it handles for ecommerce
- Product questions - sizing, materials, compatibility, from your own product content.
- Shipping & returns - the two questions that stall a purchase, answered on the spot.
- Order help - points shoppers to the right policy or page instantly.
- Lead capture - collects email from interested browsers. See lead capture.
Works on any store
Add one widget snippet - Shopify, WooCommerce, Webflow, or custom. Point Knowster at your store and it learns your catalog and policies.
FAQ
- What can an ecommerce chatbot answer?
- Product, shipping, returns, and policy questions - all from your own store content.
- Does it work with Shopify or WooCommerce?
- Yes. It adds with one script tag to any platform that accepts HTML.
- Can it capture leads from shoppers?
- Yes. It collects email from interested visitors and sends it to your inbox, Sheets, or CRM.
- Is there a free plan?
- Yes. The Free plan covers one store with 50 chats a month.
- Will it reduce my support tickets?
- Yes, for the routine ones. Product, shipping, and returns questions are the bulk of store enquiries, and answering them automatically frees your team for the cases that need a person.
- Does it work after hours?
- Yes, around the clock. Most shopping happens outside business hours, so the bot answers - and captures leads - when no one is online.
A typical evening on a store
Take a clothing store at 11pm. A shopper has a full cart but one question - will this ship before the weekend, and what is the return window. No one is online, so they close the tab. Knowster answers both from your shipping and returns pages instantly, and the shopper checks out. The questions that stall a purchase - sizing, delivery time, returns - are exactly the ones a chatbot trained on your store handles best.
Where a person still helps
A chatbot is not your whole support desk. A damaged order, a dispute, or a bespoke request needs a human, and Knowster hands those off rather than guessing. The split that works: the bot clears the high-volume product and policy questions instantly, and your team handles the cases that need judgement.
Related reading
Answer shoppers before they bounce.
Add it to your store free →