Knowster documentation

Set the assistant up, put it on your site, and keep its answers right.

In a hurry? Get started goes from an empty account to a working widget in about ten minutes.

Getting started

  • Get started
  • How Knowster works
  • What it can and cannot do
  • Try it without an account

Installing the widget

  • The snippet explained
  • WordPress
  • WordPress with a code plugin
  • WooCommerce
  • Shopify
  • Wix
  • Squarespace
  • Webflow
  • Tilda
  • Google Tag Manager
  • Plain HTML
  • Check that it is installed

When it does not work

  • The widget does not appear
  • The code shows up as text
  • Your cache serves an old page
  • Allowed domains
  • www and subdomains
  • Conflicts with other scripts
  • Works in the dashboard, not on the site
  • Get help

Content and training

  • What gets indexed
  • Rescan or reindex
  • Add a document by hand
  • The system prompt
  • Connect Google Drive
  • Which Drive files are read
  • When to retrain
  • Pages to leave out

Answer quality

  • Read real conversations
  • Content gaps
  • Fix a wrong answer
  • The test chat
  • When it says it does not know

Leads

  • Turn on lead capture
  • When to ask for contact details
  • Where leads go
  • Email notifications
  • Google Sheets
  • Webhooks
  • Hand off to a person

Appearance and language

  • Greeting and title
  • Quick replies
  • Colours, logo and avatar
  • Language

Account

  • Team access
  • Plans and limits
  • Privacy and data

Greyed entries are being written. In the meantime, ask the assistant in the corner of this page, or see Train on your data, the widget, lead capture and integrations.